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Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Opengear Foundation Support 1 License 3-Year 8x5

Opengear Foundation Support 1 License 3-Year 8x5

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$707.51 USD

$707.51 USD ~~$778.26 USD~~

Shipping calculated at checkout.

Stay supported with Opengear's Foundation Support, designed specifically for your IT management needs. Whether you’re facing technical challenges or require assistance, you're ensured access to dedicated support services.

This service package includes one license with coverage for three years during standard business hours, ideal for businesses needing reliable support to maintain efficiency.

1 License for Opengear Foundation Support
3 Year Coverage
8x5 Support Availability

Vendor: Opengear

Type: Warranty & Support Extensions

Available stock: 9999

★

Free Shipping over $2000

Estimated delivery: Jun 23 - Jun 27

Infomations

Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

Payment & Security

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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Features
License quantity	1 license(s)
Service time (hours x days)	8x5
Number of years	3 year(s)
Compatibility	CM8100
Packaging data
Quantity per pack	1 pc(s)

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