Terms and conditions
1. Application and Acceptance of the Terms
These Terms and Conditions apply to all users accessing or using the Trincos Platform. By continuing to use the website or any service provided by Trincos, you acknowledge that you have read, understood, and accepted these Terms in full. Trincos reserves the right to modify, update, or replace any portion of these Terms without prior notice. Continued use after updates are published constitutes acceptance of the revised version. These Terms form a binding agreement between Trincos and all users, including buyers, distributors, and service participants accessing any part of the platform.
2. Provision of Services
Trincos provides an international digital and e-commerce platform that enables users to purchase, access, and interact with products and services offered by verified distributors. Trincos facilitates product listings, order processing, digital and physical delivery support, secure payment handling through authorized providers, and customer service coordination. Trincos is not a manufacturer, physical warehouse operator, or direct seller. All listings, specifications, and delivery responsibilities remain with the respective distributor. Trincos ensures a structured technological environment for safe transactions, accurate data handling, and transparent communication between parties.
3. Users Generally
Users accessing the Trincos platform must ensure lawful, responsible, and honest participation. Each user is responsible for complying with applicable rules within their region. Users shall not misuse platform features, attempt to manipulate systems, conceal identity, provide fraudulent information, or interfere with the technical operation of Trincos. Users must refrain from engaging in conduct that harms distributors, other buyers, customer support teams, or the functionality of the site. Trincos may apply monitoring mechanisms to detect suspicious activity and reserves the right to restrict service access to prevent misuse or preserve platform integrity.
4. Member Accounts
Users may be required to create a member account to access certain services including order placement, tracking, digital product retrieval, and communications. By creating an account, the user agrees to provide accurate information and maintain confidentiality of login data. All actions performed under a member account are considered the responsibility of the account holder. Trincos must be notified immediately if unauthorized access or suspicious activity is detected. Trincos may limit, suspend, or terminate accounts that violate these Terms or engage in behavior that may compromise platform security or disrupt service operations.
5. Member’s Responsibilities
Members agree to use the platform in a manner consistent with legal, ethical, and operational expectations. Members must ensure that all information provided—whether related to identity, shipping address, billing details, or communication—is accurate and current. Members must not disrupt transactions, misuse refund systems, manipulate pricing, attempt unauthorized access, or interfere with distributor operations. Members are responsible for reviewing product details before placing orders and for ensuring compatibility or suitability of digital and physical products. The responsibility for securing downloaded digital content or storing access credentials lies solely with the user.
6. Breaches by Members
If a user violates these Terms, Trincos may take corrective actions including warning notifications, temporary access restrictions, permanent suspension, or account termination. Severe violations such as fraudulent transactions, repeated misuse, system manipulation, or attempts to harm the platform or its users may result in immediate removal without prior notice. Trincos may also retain transaction records, device data, and communication logs related to the breach to support internal investigations or compliance requirements. Trincos reserves the right to refuse service to any user whose behavior poses a risk to platform operations.
7. Transactions Between Buyers and Sellers
Transactions on Trincos occur directly between buyers and the distributors who list products or digital services. Trincos acts as a facilitating platform that provides technological, payment, and communication support but is not a contractual party to the transaction itself. Distributors are responsible for accurate product information, proper packaging, timely delivery, warranty handling, and customer resolution related to their products. Buyers are responsible for reviewing product details before purchase, selecting appropriate shipping options, and providing accurate delivery information. Trincos will support both parties by mediating disputes, validating claims, assisting with order tracking, and ensuring fair handling of returns and refunds.
8. Limitation of Liability
Trincos provides the platform on an “as available” basis and does not guarantee uninterrupted service, error-free access, or flawless functioning. To the fullest extent permitted under global commercial standards, Trincos is not liable for indirect, incidental, or consequential damages resulting from platform use, digital delivery failures, product defects, carrier delays, third-party service disruptions, or inaccuracies in distributor-provided information. Trincos’ total liability for any claim shall be limited to the value of the specific order related to the dispute. Trincos is not responsible for losses arising from user error, misuse, network issues, or unauthorized access caused by negligence.
9. Force Majeure
Trincos shall not be held responsible or liable for any failure or delay in performance caused by circumstances beyond reasonable control. Such events include natural disasters, network or system failures, telecommunications disruption, strikes, lockouts, government restrictions, regulatory actions, global emergencies, severe weather events, transportation shutdowns, or failures by third-party service providers. During such events, certain features, order processes, delivery timelines, and customer support response may experience delays. Trincos will take commercially reasonable steps to restore operations once conditions stabilize.
10. Notices
Trincos may communicate with users through email, platform notifications, account messages, or official announcements displayed on the website. Users are responsible for reviewing communications sent to their registered contact details. Any notice delivered electronically shall be considered legally effective once sent. Users must ensure that email addresses and contact information remain accurate to avoid missing critical updates.
11. General Provisions
These Terms represent the complete and final agreement between the user and Trincos regarding use of the platform. If any provision of these Terms is determined to be invalid or unenforceable, the remaining sections will continue in full effect. Users may not assign or transfer their account or rights under these Terms without written permission from Trincos. Trincos reserves the right to assign its rights and obligations to associated entities if necessary for operational continuity. Users agree to comply with applicable rules in their respective regions while accessing the platform. These Terms operate under neutral international commercial principles and do not reference or rely on the laws of any specific country.
12. Returns, Refunds, and Cancellation
Returns and refunds are governed by the Trincos Return & Refund Policy. Physical items may be returned if they arrive damaged, defective, incorrect, or not as described. Digital items may qualify for refunds only if delivery fails or access is blocked. Distributors verify claims, and Trincos may intervene if necessary.
13. Suspension and Termination
Trincos may restrict, suspend, or terminate user accounts that engage in misuse, fraudulent behavior, or violations of these Terms. Severe cases may result in immediate termination without prior notice.
14. Dispute Resolution
Trincos encourages disputes to be settled through platform mediation first. Trincos will review evidence from both parties and provide fair resolutions. If disputes cannot be resolved internally, they may proceed through neutral arbitration or mutually agreed-upon channels.
