Privacy Policies

1. Introduction

This Privacy Policy explains how Trincos collects, uses, stores, protects, and manages personal information of individuals who access or interact with the Trincos platform. By using our website or services, you acknowledge that you have read, understood, and agreed to this Policy. Trincos is committed to maintaining confidentiality, security, and responsible data handling across all operations. This Policy applies to all users, including buyers and distributors, who access any part of the platform.

2. Information We Collect

Trincos collects information required to operate the platform efficiently and securely. This includes account details, contact information, communication records, device identifiers, browsing data, order history, and platform usage logs. Technical information such as IP addresses, system identifiers, security events, and performance metrics may also be collected to protect the platform, support user authentication, and optimize functionality. Only information relevant to legitimate platform operations is collected.

3. How We Use Your Information

Trincos uses your information to manage user accounts, process orders, facilitate communication between buyers and distributors, deliver digital products, coordinate physical shipments, enable secure payments, and provide customer support. We may use information to enhance user experience, personalize content, prevent fraud, improve platform performance, troubleshoot errors, and develop new functionalities. All processing activities serve operational, security, or service-improvement purposes.

4. Sharing and Disclosure of Information

Trincos does not sell or trade personal information. Information may be shared with verified distributors to complete transactions, verify product issues, or process orders. Trincos may share data with trusted third-party providers such as payment processors, hosting partners, logistics networks, and security service providers strictly for operational needs. These partners must follow strict confidentiality and security requirements. Trincos may also disclose information when required for dispute resolution, fraud prevention, or lawful security obligations.

5. Payments and Financial Information

Payments made through Trincos are processed via authorized third-party payment gateways. Trincos does not store sensitive card details. Payment processors may collect billing information necessary to complete transactions. Trincos stores only non-sensitive transaction data, such as payment confirmation, order reference, and status updates, to maintain order records and support queries.

6. Cookies and Tracking Technologies

Trincos uses cookies and similar technologies to maintain essential platform functions, identify user sessions, improve site performance, and enhance user experience. Tracking data may also be used to analyze usage trends and detect irregular activity. Users may adjust cookie preferences in their browser settings, though disabling some cookies may limit platform functionality.

7. Data Protection and Security

Trincos employs strong technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or misuse. These measures include encrypted communication channels, secure hosting systems, access restrictions, device authentication, and real-time monitoring. While Trincos takes all reasonable precautions, no internet-based system can guarantee absolute security. Users are encouraged to secure their account credentials responsibly.

8. Data Retention

Trincos retains personal information only for as long as required to fulfill operational needs, comply with legitimate requirements, prevent fraud, support warranty cases, and handle disputes. Once data is no longer required, it will be securely deleted, anonymized, or restricted according to operational standards.

9. User Rights and Access Control

Users may request access to their personal information, corrections to inaccurate data, updates to account details, or deletion of specific information where applicable. Trincos may require identity verification before processing such requests to prevent unauthorized data access. Users may also request clarification regarding data usage, retention, or processing purposes. All valid requests will be processed within reasonable timeframes.

10. Communications and Notifications

Trincos may contact users regarding order updates, account activity, delivery notifications, platform changes, or important service-related messages. These communications are essential for platform functionality. Users may also receive optional promotional messages, which can be disabled at any time by adjusting communication preferences.

11. Third-Party Links and External Services

The Trincos platform may contain links or integrations to external services, websites, or digital systems operated independently. Trincos is not responsible for the content, privacy practices, or operations of external platforms. Users should review the respective privacy policies of thirdparty services before using them.

12. Data Transfers and International Access

Trincos operates globally, and user information may be processed or stored by authorized service providers in different locations. All handling of personal information follows strict confidentiality, security controls, and internationally recognized data protection principles. Storage location variations do not affect the level of protection applied.

13. Changes to This Privacy Policy

Trincos may update this Privacy Policy when necessary to reflect system improvements, operational changes, or new service requirements. Updates will be published with a new effective date. Continued use of the platform after changes are posted indicates acceptance of the revised Policy.