The Infoblox Level 3 Maintenance Program for Partners

bloxCare™ Services for Infoblox Partners program, also known as Level 3 maintenance service is designed to enable strategic Infoblox partners to provide excellent customer service to their customers. Partners who provide customer support and other technical services for Infoblox products to their customer base can ensure that their customers’ Infoblox products are always up to date and delivering critical services for their network and applications. With bloxCare round the clock availability of the expertise and resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely high satisfaction ratings. In independent surveys of our customers, 99% indicate that Infoblox customer support meets or exceeds their expectations in terms of expertise, ease of contact, professionalism and problem resolution. Infoblox support consistently earns accolades from the most demanding networking and IT professionals, including those who run the largest and most complex networks in the world. Infoblox bloxCare for partners allows you to keep your customers satisfied by providing the following services for units with current maintenance contracts.
- Telephone-based support 24 hours/day, 365 days/year accessed through a
- dedicated support line.
- Web-based support through the online support center or email 24 hours/day,
- 365 days/year.
- Enhanced escalation for high-priority problems.
- All NIOS™ software updates.

NS1 with Grid™ Package

Features and Benefits

The NS1 with Grid package delivers reliable, manageable, scalable, and secure core network services at a lower cost and with higher security than server-software and with greater network availability than any other solution. The services included in the NS1 with Grid package are:
- Naming services via Domain Name System (DNS);
- Addressing services via Dynamic Host Configuration Protocol (DHCP);
- Network visibility and control via IP address management (IPAM);
- File delivery services via Trivial File Transfer Protocol (FTP, HTTP, TFTP);
- Time synchronization services via Network Time Protocol (NTP).

Infoblox vNIOS™ Software on Riverbed Steelhead Appliances

Branch Office Consolidation of Core Network Services

The trend toward network and server consolidation creates challenges for providing highly available, easily managed core network services—such as DNS/DNSSEC, DHCP, and IPAM — to regional and branch office users. Centralizing core network services in the data center can create problems for end users in branch offices, compromising performance due to WAN latencies, and making remote networks completely unusable should WAN links fail. On the other hand, leaving core network services and the general-purpose servers that support them in the branch poses problems related to security, manageability, and cost.

Together, Infoblox and Riverbed provide organizations with an integrated solution that consolidates core network services within a WAN Optimization appliance to improve application performance and availability at the branch office while consolidating servers and lowering costs. The integrated solution delivers core network services locally at branch offices by running a virtualized instance of Infoblox vNIOS™ software inside the Riverbed Services Platform (RSP). This solution provides centralized management that automates repetitive tasks, which reduces labor costs and prevents errors and downtime. With the joint Riverbed and Infoblox solution, consolidating core network services as part of a branch office consolidation project is easier and less costly.

The powerful combination of Infoblox and Riverbed ‘best-of-breed’ solutions provides significant operational benefits and cost savings for organizations with large distributed network environments, including:
- Infrastructure consolidation: Network administrators can deliver local core network services with centralized management while reducing server footprint at regional and branch offices.
- Purpose-built solution: Infoblox vNIOS and Riverbed Steelhead appliances are purpose-built solutions that deliver high performance, secure services with minimal footprint.
- Centralized, Grid management: Centralized management of all core network services in the organization reduces overhead and increases performance and reliability
- Lower costs: Removing generic servers and consolidating delivery of DNS/DNSSEC, DHCP, and other core network services on the Steelhead appliance reduces capital and administrative costs.
- Local survivability: Local delivery of DNS/DNSSEC and DHCP services guarantee service availability during WAN outages or interruptions in data center services. In addition, DHCP failover and other features of the Infoblox Grid provide additional layers of reliability.
- Application performance: Providing DNS/DNSSEC services at remote offices (rather than at the data center) eliminates WAN latencies. Since nearly all applications—including Internet and intranet access, e-mail, VoIP and others—increasingly rely on DNS/DNSSEC, application performance can be significantly affected if there are excess delays in DNS lookups.