Infoblox has designed a maintenance program exclusively for qualified channel partners to provide their own branded service to their end customers.

bloxCare™ Services for Infoblox Partners program, also known as Level 3+maintenance
service is designed to enable strategic Infoblox partners to provide excellent customer
service to their customers. Partners who provide customer support and other technical
services for Infoblox products to their customer base can ensure that their customers’
Infoblox products are always up to date and delivering critical services for their network
and applications. With bloxCare round the clock availability of the expertise and
resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely
high satisfaction ratings. In independent surveys of our customers, 99% indicate that
Infoblox customer support meets or exceeds their expectations in terms of expertise,
ease of contact, professionalism and problem resolution. Infoblox support consistently
earns accolades from the most demanding networking and IT professionals, including
those who run the largest and most complex networks in the world. Infoblox bloxCare
for partners allows you to keep your customers satisfied by providing the following
services for units with current maintenance contracts. Authorized partners who are
certified to provide Level 1 and Level 2 technical support to their end customers can
rely on Infoblox to provide the following services to them should a problem require
Infoblox technical support assistance.

Infoblox L3+ maintenance program for partners Includes:
- Telephone-based support 24 hours/day, 365 days/year accessed through a
dedicated support line;
- Web-based support through the online support center or email 24 hours/day, 365 days/year;
- Enhanced escalation for high-priority problems;
- All NIOS™ software updates;
- Advances Hardware Replacement Service (RMA).