Asustor LOCKERSTOR 16R Pro Gen2
Asustor LOCKERSTOR 16R Pro Gen2
Available stock: 10
Return & Refund Policy
Return Policy
Last Updated: October 2025
At Trincos, we are committed to ensuring your complete satisfaction with every purchase.
This Return & Refund Policy outlines the terms and conditions for returning products purchased through the Trincos platform.
Please read the following information carefully. This policy forms part of the Trincos Terms and Conditions.
1.Return Eligibility & Timeframes
To be eligible for a return, your item must be in its original, factory-sealed, unused, and pristine condition, including all original packaging, accessories, documentation and serial number labels intact.
Returns must be initiated within the specified timeframe from the original invoice date. The return window varies by product category and applicable distributor terms but will not exceed 14 days for non-defective returns unless otherwise required by applicable law. All return requests are subject to review and approval in accordance with the applicable distributor’s return policies.
Defective Products: Customer must contact our support team promptly upon discovery of the defect. Eligibility, documentation requirement, and timeframes may vary depending on the manufacturer’s or distributor’s warranty terms.
Non-Defective Returns: Must be initiated within fourteen (14) calendar days of the invoice date and are subject to distributor approval.
Nothing in this policy limits any non-waivable statutory rights available under applicable law.
2.Return Process: Step-by-Step
a. Obtain a Return Merchandise Authorization (RMA) Number
You must obtain a valid Return Merchandise Authorization (RMA) number from Trincos before returning any product. Returns received without a valid RMA number will be refused and returned at your expense.
Return requests may be initiated via our Online Returns Portal or by contacting our customer support team.
Provide your original invoice number, product details, and any supporting documentation requested.
Issuance of an RMA number does not guarantee approval of a refund. Final approval is subject to inspection and confirmation by the applicable distributor upon receipt of the returned product.
b. Prepare Your Shipment
Once you have your RMA number, prepare your shipment as follows:
Paste the RMA number clearly on the shipping product, not directly on the packaging.
Include only one RMA per carton. Each carton must have its own RMA number.
For defective returns, include all relevant documentation and evidence (e.g., photos, diagnostic details, serial numbers).
Products must be securely packaged to prevent damage in transit. Customers are responsible for loss or damage occurring during return shipment unless a prepaid label is provided by Trincos.
c. Ship Your Return
Ship your package to the address provided in your RMA confirmation. Using an incorrect return address may delay or void processing.
Address Example: 4115 Rose Lake Drive, Charlotte North Carolina 28217, United States, followed by the provided facility address.
Note: Returns are processed through authorized distributor-operated facilities. Trincos does not operate warehouses and cannot accept in-person return drop-offs.
3. Overgood & Unidentified Returns
Any product returned that does not match the original RMA authorization ("Overgood") or that contains incorrect, incomplete, or unauthorized items may be returned to the sender additional processing fee, return freight charges and handling cost may apply
4. Refund and Credit Processing
Approved returns processed within 10–15 business days after the returned product is received, inspected, and accepted by the applicable distributor.
Refunds will be issued to the original payment method used at the time of purchase, unless otherwise required by law.
Restocking fees, return shipping costs, and applicable deductions will be withheld from the refund amount where applicable.
Trincos reserves the right to deny refunds for products that do not meet eligibility requirements, show signs of misuse, damage, alteration, or are returned outside the permitted timeframe.
5. Return Management Portal
Customers are encouraged to use our online Returns Management Portal for faster service, which allows:
24/7 initiation of return requests
Attach supporting documents (photos, invoices)
Request for prepaid shipping labels (where eligible)
Confirmation of submission status
6. Contact Information
For assistance or to initiate a return, contact our Customer Service team:
Email : [email protected]
Phone : +1 888-234-1234
Working Hours : Monday – Friday, 9:00 AM – 6:00 PM
Before Contacting Us, please have:
Your invoice number ready
Product serial numbers (if applicable)
A brief description of the issue
7. Return Refusals
Returns may be refused if:
No valid RMA number is provided
The return exceeds the applicable return window (14-day)
The product shows signs of use, damage, tampering or missing components
Original packaging, accessories, or documentation are missing
Items returned do not match the approved RMA
8. Policy Modifications
This Return & Refund Policy is subject to change at Trincos’ discretion. The version in effect at the time of purchase shall govern the transaction.
Need Help? Contact our support team before initiating a return for guidance.
Trincos reserves the right to deny refunds for products that do not meet eligibility requirements, show signs of misuse, damage, alteration, or are returned outside the permitted timeframe.
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| Storage | |
|---|---|
| Storage drive capacity | 0 GB |
| Storage drive interface | Serial ATA, M.2 |
| Supported storage drive interfaces | M.2, Serial ATA |
| Storage drive size | M.2/2.5"/3.5" |
| Storage drive sizes supported | M.2,2.5,3.5 |
| RAID support | Yes |
| RAID levels | 5, 0, 1, 6, 10, JBOD |
| Online RAID migration | Yes |
| Online RAID expansion | Yes |
| Hot-swap drive bays | Yes |
| Storage drives installed | No |
| Total installed storage capacity | 0 TB |
| Number of storage drives supported | 16 |
| Installed storage drive type | No |
| Supported storage drive types | HDD & SSD |
| Processor | |
| Processor manufacturer | AMD |
| Processor generation | AMD Ryzen PRO 7000 Series |
| Processor family | AMD Ryzen™ 7 |
| Processor model | 7745 |
| Processor frequency | 3.8 GHz |
| Processor boost frequency | 5.3 GHz |
| Processor cores | 8 |
| Processor threads | 16 |
| L2 cache | 8 MB |
| L3 cache | 32 MB |
| Number of processors supported | 1 |
| On-board graphics card model | AMD Radeon Graphics |
| Memory | |
| Internal memory | 16 GB |
| Internal memory type | DDR5 |
| Memory clock speed | 4800 MHz |
| Maximum RAM supported | 192 GB |
| Memory slots | 4 |
| Memory form factor | DIMM |
| Flash memory | 32000 MB |
| Network | |
| Ethernet LAN | Yes |
| Ethernet LAN data rates | 10,100,1000,10000 Mbit/s |
| Ethernet LAN data rate supported (max) | 10000 Mbit/s |
| Jumbo frames support | Yes |
| Wake-on-LAN ready | Yes |
| Supported network protocols | CIFS / SMB, SMB 2.0 / 3.0, AFP, NFS, FTP (Unicode Supported), TFTP, WebDAV, Rsync, SSH, SFTP, iSCSI/IP-SAN, HTTP, HTTPS, Proxy, SNMP, Syslog |
| Link aggregation | Yes |
| Dynamic DNS (DDNS) | Yes |
| Ports & interfaces | |
| USB port | Yes |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 4 |
| HDMI ports quantity | 1 |
| Ethernet LAN (RJ-45) ports | 4 |
| Design | |
| Chassis type | Desktop |
| Cooling type | Active |
| Product colour | Black, Steel |
| Number of fans | 3 fan(s) |
| Fan diameter | 6 cm |
| LED indicators | Yes |
| Performance | |
| Type | NAS |
| Device class | Home & Home Office |
| Backup function | Yes |
| Backup features | Cloud |
| Buzzer | Yes |
| Web-based management | Yes |
| On/off switch | Yes |
| Software | |
| Windows operating systems supported | Windows 10, Windows 11 |
| Linux operating systems supported | Yes |
| Mac operating systems supported | Yes |
| Server operating systems supported | Windows Server 2016, Windows Server 2019, Windows Server 2022 |
| Power | |
| Power supply location | Built-in |
| Power supply unit (PSU) capacity | 550 W |
| Number of power supply units | 2 |
| Redundant power supply (RPS) support | Yes |
| Power consumption (typical) | 187 W |
| Power consumption (HDD standby) | 128 W |
| AC input voltage | 100 - 240 V |
| Weight & dimensions | |
| Width | 439 mm |
| Depth | 576 mm |
| Height | 116 mm |
| Weight | 15.3 kg |
| Operational conditions | |
| Operating temperature (T-T) | 0 - 40 °C |
| Operating relative humidity (H-H) | 5 - 95% |
| Storage temperature (T-T) | -20 - 70 °C |
| Other features | |
| Warranty period | 5 year(s) |
| Certification | FCC, CE, VCCI, BSMI, C-TICK, KCC, BIS, UKCA |
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