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Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Opengear Foundation Support 1 Year License 8x5 Technical Assistance

Opengear Foundation Support 1 Year License 8x5 Technical Assistance

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$530.41 USD

$530.41 USD ~~$710.75 USD~~

Shipping calculated at checkout.

Enhance your Opengear system's reliability with our Foundation Support, designed specifically for users who value continuous assistance. This annual license provides you with crucial technical support to keep your infrastructure running smoothly.

Perfect for businesses that operate around the clock, our 8x5 support ensures you have access to expert help during critical hours. With this license, you can focus on your core business while we take care of your technical needs.

1 License for One Year
8x5 Technical Support Access

Vendor: Opengear

Type: Warranty & Support Extensions

Available stock: 9999

★

Free Shipping over $2000

Estimated delivery: Jun 23 - Jun 27

Infomations

Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

Payment & Security

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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Features
License quantity	1 license(s)
Service time (hours x days)	8x5
Number of years	1 year(s)
Compatibility	OM2200
Packaging data
Quantity per pack	1 pc(s)

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