Infomations

Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

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Technical Assistance Opengear Foundation Support 1 License 1 Year 8x5

Name: Technical Assistance Opengear Foundation Support 1 License 1 Year 8x5
Brand: Opengear
SKU: OG-FNTS-OM1200-1YR
Price: 317.89 USD
Availability: InStock

Technical Assistance Opengear Foundation Support 1 License 1 Year 8x5

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$317.89 USD

$317.89 USD ~~$406.90 USD~~

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Businesses that depend on Opengear solutions need reliable technical assistance to ensure seamless operations. The Opengear Foundation Support provides 8x5 expert help, allowing teams to focus on their core activities.

This support package is designed for critical issue resolution when you need it most, giving you peace of mind and enabling effective management of your systems throughout the year.

Support Duration: 1 Year
License: 1
Availability: 8x5 Technical Assistance

Built for IT teams and businesses relying on Opengear technologies to maintain optimal performance and quick issue resolution.

Vendor: Opengear

Type: Warranty & Support Extensions

Available stock: 9999

★

Free Shipping over $2000

Estimated delivery: Jun 23 - Jun 27

Infomations

Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

Payment & Security