The Infoblox Level 3 Maintenance Program for Partners

bloxCare™ Services for Infoblox Partners program, also known as Level 3 maintenance service is designed to enable strategic Infoblox partners to provide excellent customer service to their customers. Partners who provide customer support and other technical services for Infoblox products to their customer base can ensure that their customers’ Infoblox products are always up to date and delivering critical services for their network and applications. With bloxCare round the clock availability of the expertise and resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely high satisfaction ratings. In independent surveys of our customers, 99% indicate that Infoblox customer support meets or exceeds their expectations in terms of expertise, ease of contact, professionalism and problem resolution. Infoblox support consistently earns accolades from the most demanding networking and IT professionals, including those who run the largest and most complex networks in the world. Infoblox bloxCare for partners allows you to keep your customers satisfied by providing the following services for units with current maintenance contracts.
- Telephone-based support 24 hours/day, 365 days/year accessed through a
- dedicated support line.
- Web-based support through the online support center or email 24 hours/day,
- 365 days/year.
- Enhanced escalation for high-priority problems.
- All NIOS™ software updates.

NS1 with Grid™ Package

Features and Benefits

The NS1 with Grid package delivers reliable, manageable, scalable, and secure core network services at a lower cost and with higher security than server-software and with greater network availability than any other solution. The services included in the NS1 with Grid package are:
- Naming services via Domain Name System (DNS);
- Addressing services via Dynamic Host Configuration Protocol (DHCP);
- Network visibility and control via IP address management (IPAM);
- File delivery services via Trivial File Transfer Protocol (FTP, HTTP, TFTP);
- Time synchronization services via Network Time Protocol (NTP).