Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein. Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center (“GTAC”) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

The New Unified Extreme Partner Program

Extreme delivers best-in-class solutions to partners and customers, combining new and existing capabilities and high-performance enterprise technologyfor management, security, analytics, UC, mobility, and more, with the goal of enabling IT to better support business objectives.Extreme has built aproven channel-focused strategy of driving partner and company growth while strengthening its go-to-market initiatives in new and existing verticals.