The Infoblox Level 3 Maintenance Program for Partners

bloxCare™ Services for Infoblox Partners program, also known as Level 3 maintenance service is designed to enable strategic Infoblox partners to provide excellent customer service to their customers. Partners who provide customer support and other technical services for Infoblox products to their customer base can ensure that their customers’ Infoblox products are always up to date and delivering critical services for their network and applications. With bloxCare round the clock availability of the expertise and resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely high satisfaction ratings. In independent surveys of our customers, 99% indicate that Infoblox customer support meets or exceeds their expectations in terms of expertise, ease of contact, professionalism and problem resolution. Infoblox support consistently earns accolades from the most demanding networking and IT professionals, including those who run the largest and most complex networks in the world. Infoblox bloxCare for partners allows you to keep your customers satisfied by providing the following services for units with current maintenance contracts.
- Telephone-based support 24 hours/day, 365 days/year accessed through a
- dedicated support line.
- Web-based support through the online support center or email 24 hours/day,
- 365 days/year.
- Enhanced escalation for high-priority problems.
- All NIOS™ software updates.

PortIQ™ Appliances

Stop flying blind – Quickly discover switch ports and intelligently optimize your infrastructure

Do you know how many of your switch ports are under-utilized and where you have excess capacity before making a new switch purchase? Can you easily locate and unplug a device marked as a security risk by a firewall? Are you aware of the existence of open network drops in common areas and meeting rooms? While troubleshooting network problems on a device, can you find out port speed and status without tracing the cable from the device to the switch? Without network monitoring chances are that you are flying blind when making critical decisions and troubleshooting.

With PortIQ™ appliances you can quickly :
- Eliminate port wastage, saving CapEx;
- Enhance security with vital port intelligence; and
- Improve visibility for faster troubleshooting.

PortIQ Appliance with Capacity Management

The Capacity Management version of the PortIQ appliance includes a powerful software application that provides switch and port utilization and capacity reports. The reports provide a comprehensive inventory of network infrastructure and enable network managers to spot potential port exhaustion, identify devices with low utilization and re-balance their infrastructure to match capacity with needs and avoid unnecessary purchases. This results in a very fast ROI. The Capacity Management version of the PortIQ appliance can be used as a standalone system, and also includes the capabilities of the IPAM Connector, which means that it can be connected to an Infoblox Grid to enhance IPAM data with switch, port, VLAN and other data.