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Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Opengear Foundation Support 1 License 5 Year 8x5

Opengear Foundation Support 1 License 5 Year 8x5

1 people are viewing this product

£689.16 GBP

£689.16 GBP ~~£820.10 GBP~~

Shipping calculated at checkout.

Ensure your network's reliability with Opengear Foundation Support. Designed for businesses that need dependable support, this service offers you peace of mind with professional assistance and troubleshooting.

This support package includes one license valid for five years, providing you access to 8x5 support. Ideal for organizations that require timely responses to technical issues, ensuring your operations run smoothly.

Number of Licenses: 1
Support Duration: 5 years
Support Hours: 8x5

Vendor: Opengear

Type: Warranty & Support Extensions

Available stock: 9999

★

Free Shipping over $2000

Estimated delivery: May 30 - Jun 03

Infomations

Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

Payment & Security

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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Features
License quantity	1 license(s)
Service time (hours x days)	8x5
Number of years	5 year(s)
Compatibility	OM2200
Packaging data
Quantity per pack	1 pc(s)

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