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Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Opengear Foundation Support 1 License 1 Year 8x5 Assistance

Opengear Foundation Support 1 License 1 Year 8x5 Assistance

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£82.10 GBP

£82.10 GBP ~~£112.48 GBP~~

Shipping calculated at checkout.

Ensure your Opengear devices are running smoothly with dedicated Foundation Support, tailored for your needs.

This support package offers 8x5 assistance, ideal for businesses that rely on Opengear devices for their daily operations. Count on us to keep your systems operational and minimize downtime.

1 License
1 Year of Support
8x5 Availability

Vendor: Opengear

Type: Warranty & Support Extensions

Available stock: 9999

★

Free Shipping over $2000

Estimated delivery: May 30 - Jun 03

Infomations

Foundation Technical Support
Support Components:

- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.

Priority Levels:

- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.

SLA and Response Times:

- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.

Payment & Security

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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Features
License quantity	1 license(s)
Service time (hours x days)	8x5
Number of years	1 year(s)
Compatibility	ACM7000
Packaging data
Quantity per pack	1 pc(s)

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