Informations

- Unlimited Enterprise-Level Tech Support.
- 1 Year of Access for 2 People.
- 2-Hour Response Time, 7 x 12.
- Phone and Email Support for Issues.
- iOS, OS X, and OS X Server Support.
- Assigned Technical Account Manager.
- AppleCare Help Desk Support and Tools.

The AppleCare OS Support - Preferred from Apple is the equivalent of having direct access to an Apple expert for enterprise-level IT issues. For organization-wide deployments of iOS, OS X, and OS X Server across multiple locations, this is unlimited technical support for a year, covering phone and email support for integration, migration, and server operation issues. 2 people in your organization will have access to this unlimited tech support.

The Preferred level provides a 2-hour response to all priority 1 (server down) issues; 12 hours per day (8a.m.-8p.m. CST), 7 days a week. There is also a technical account manager assigned to your organization for the duration of the Preferred care.

AppleCare OS Support - Preferred also includes AppleCare Help Desk Support and AppleCare Help Desk Tools. AppleCare Help Desk Support provides your 2 designated contacts an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

Additionally, each contact will have access to AppleCare Help Desk Tools, which is a library of downloadable diagnostics for Mac hardware and AppleCare Technician Training. This training is the only Apple-developed and approved online service certification training available.

- 1 year of unlimited phone and email technical support for 2 members of your organization.
- Support for iOS, OS X, and OS X Server deployments across multiple sites: advanced integration, migration, and server operation issues.
- 2-hour response time for priority 1 (server down) issues; 12 hours per day (8a.m.-8p.m. CST), 7 days a week.
- Assigned technical account manager assigned to your organization for the duration of the Preferred support.
- Unlimited access to AppleCare Help Desk Support for software installation, launch, and use incidents; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
- Access to AppleCare Help Desk Tools; a library of downloadable diagnostics for Mac hardware.
- Access to AppleCare Technician Training; the only Apple-developed and approved online service certification training available.

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AppleCare OS Support Apple 1-Year Access for 2 People 2-Hour Response

Name: AppleCare OS Support Apple 1-Year Access for 2 People 2-Hour Response
Brand: Apple
SKU: D5690ZM/A
Price: 21051.36 EUR
Availability: InStock

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€21.051,36 EUR

€21.051,36 EUR ~~€28.840,36 EUR~~

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Organizations managing multiple Apple devices require dependable technical support that minimizes downtime. AppleCare OS Support - Preferred is tailored for IT administrators who need prompt assistance to ensure business operations run smoothly.

Providing a 2-hour response time and covering support for both Windows and macOS environments, this service is essential for critical infrastructure. With one year of access for two designated users, it offers peace of mind, knowing that expert assistance is available when needed most.