Managed Services
A partnership for today’s challenges and tomorrow’s reality

Managed Services is our comprehensive, vendor neutral solution designed to guide and support you in achieving optimized business outcomes. Working in close partnership as an extension of your team, we go beyond traditional Managed Equipment Services by treating technology as an enabler rather than an outcome. Our flexible agreements are grounded in actionable data insights, to support you in making confident investment decisions.

This solution is designed to address the rising demand for clinical services and increased pressure from regulators to improve quality and patient outcomes, combined with the ability to handle ageing medical equipment and capital investment limitations.

Designed for every stakeholder
Our customers are looking for a partner who takes responsibility for planning and managing the complexity of their equipment, technology, and systems (including AI), based on current and future needs. Sharing risk and reward, we partner with you to encourage clinical, operational, financial and experiential transformation, empowering you to drive change and ensure patient and staff satisfaction.

At Philips we understand that the challenges of managing technology can vary depending upon your role and responsibilities. Discover how Managed Services can help you excel by selecting one of the 4 videos:

Medical Head of Department (Clinical perspective)
Relying on medical equipment and technology to improve clinical outcomes requires confident decision-making.

Head of Department (Operational perspective)
Achieving your cost improvement targets in the face of rising patient numbers and limited capacity, impacts departmental efficiency.

Head of Finance (Financial perspective)
Capital constraints and budget reductions affect your ability to plan for the future and remain competitive.

Senior Executive (Overall & experiential perspective)
Your growth, revenue, and talent retention, (while ensuring quality care), suffer when services underperform.

A structured approach for continuous improvement
We work closely to align ourselves with your strategic priorities, guided by key performance indicators (KPIs) and business outcome objectives. The intent is to engage in a responsive approach to technology management, ensuring continued delivery of high quality patient care with a predictable cashflow. We organize for success by following a structured approach to assist you in improving all aspects of technology-based operations.

Managed Services addresses your quadruple aim goals

Improved patient experience
- Improve turnaround time, average procedure time and wait time
- Training to support clinical excellence, including detection of potential clinical deteriorations

Better health outcomes​
- Reduce patient prep time, procedure time and post procedure lab time
- Increase volume within resource allocations

Improved staff experience​
- Minimise variation with a consistent staff experience using streamlined technological tools and clinical processes
- Improve operational efficiency

Lower ​cost of care​
- Reduce variation and remove barriers to clinical upgrades for improved throughput. Optimise total cost of ownership.
- Simplified data collection and analysis for better asset utilisation and fleet management. Maximise system availability and utilisation.