AudioCodes
Frequently Asked Questions
What are the key specifications of AudioCodes VoIP gateways?
AudioCodes VoIP gateways typically feature multiple voice channels, support for various codecs, and high availability capabilities. Models vary in terms of capacity, such as number of concurrent calls and network interfaces. Always check specific model datasheets for detailed specifications.
Are AudioCodes devices compatible with all VoIP systems?
Most AudioCodes devices are designed to be compatible with leading VoIP systems such as Cisco, Avaya, and Microsoft Teams. However, it's important to verify compatibility with your specific VoIP provider to ensure seamless integration and functionality.
What are common use cases for AudioCodes products in a business environment?
AudioCodes products are commonly used for optimizing VoIP services, managing call traffic, and ensuring secure connections for remote teams. They are ideal for enterprises needing to scale voice operations or integrate communication channels into existing IT infrastructure.
What is the difference between AudioCodes Mediant gateways and SBCs?
AudioCodes Mediant gateways focus on connecting different telephony systems and managing call signaling, while Session Border Controllers (SBCs) primarily provide security and control over VoIP traffic. Depending on your needs, you may require either or both types for a comprehensive solution.
How do I choose the right AudioCodes product for my business?
To select the right AudioCodes product, assess your current network requirements, expected call volumes, and specific functionality needs, such as PSTN connectivity or security features. Consulting with an IT specialist can help identify the best fit for your operational goals.
Do AudioCodes products come with customer support and warranty options?
Yes, AudioCodes products typically come with standard manufacturer warranties and offer various customer support packages. Check the product specific page for warranty details and support options to ensure you have access to continued assistance and service.

